Who else can help?

The Queensland Police are always working to prevent fraud and cybercrime. If you are looking for information about how you can be safer against these crime, see R U in control?

The following links are presented  as potential useful sources of information. The inclusion of a link does not constitute endorsement of a company or product by the Queensland Police Service, nor does it imply that any company or site not listed here offers inferior services.

SCAMWatch

If you have fallen victim to a scam, you should report the matter to the the Australian Cyber Security Centre (ACSC). Sometimes the decision may be made not to refer a matter to the police, where it is not a crime but a civil matter. This can be the case with scams. If your matter is not a crime, but it involves a scam, you can report it to the ACCC’s SCAMWatch. SCAMWatch helps keep Australians informed about scams that are in circulation. Information on online scams reported to ACSC will be shared with the ACCC.

Other helpful contacts

The Queensland Office of Fair Trading (OFT) aims to deliver a fair and safe marketplace for Queensland consumers and businesses.

The Queensland legislation website is the official Queensland Government website providing access to authorised Queensland legislation and related information—Bills introduced, Acts as passed, subordinate legislation as made and point-in-time reprints (consolidations) of Acts and subordinate legislation. This website is managed by the Office of the Queensland Parliamentary Counsel.

The Australian Federal Police (AFP) enforces Commonwealth criminal law, and protects Commonwealth and national interests from crime in Australia and overseas. Their area of focus includes combating cybercrime. 

The Australian Communications and Media Authority (ACMA) is the Australian Communications and Media Authority (the ACMA) is a statutory authority within the federal government portfolio of Communications and the Arts. 

The Australian Competition and Consumer Commission (ACCC) promotes competition and fair trade in markets to benefit consumers, businesses, and the community. They also regulate national infrastructure services. Their primary responsibility is to ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws - in particular the Competition and Consumer Act 2010.

The Telephone Information Services Standards Council (TISSC) are an independent regulatory body that sets fair standards for the message content and advertising of any Australian telecommunication service with the prefix 190, in the form of a Code of Practice. Service providers of 190 numbers must abide by this Code of Practice, which is developed by TISSC. 

You can make an enquiry or lodge a complaint about the message content and/or advertising of any 190 service by contacting them. Their services are independent and free of charge.

Please note, they DO NOT deal with:

• Telephone billing disputes: Please contact your telephone billing company for example; Telstra, Optus, Primus directly to discuss billing disputes.
• Complaints about telephone services which are not 190 premium rate service numbers. Your telephone company may be able to assist you, as may the Telecommunications Industry Ombudsman (TIO).

AusCERT is a leading Cyber Emergency Response Team for Australia and provides information security advice to its members, including the higher education sector. We are a single point of contact for dealing with cyber security incidents affecting or involving member networks.  As a not-for-profit security group based at the University of Queensland, AusCERT helps members prevent, detect, respond to and mitigate cyber and Internet based attacks.

The National Fraud Information Centre (NFIC), was established in 1992 by the National Consumers League, the oldest non-profit consumer organization in the United States, to fight the growing menace of telemarketing fraud by improving prevention and enforcement. The site not only enables consumers to get answers to their questions and report possible fraud, but it is a valuable educational tool. 

The Internet Crime Complaint Centre (IC3) is a partnership between the FBI and the National White Collar Crime Centre. If you have been the victim of an offence committed by an offender from the U.S.A. then you can lodge a complaint via the Internet directly to the IFCC, who may forward the matter to the relevant jurisdiction for investigation.

ActionFraud is the UK's national fraud and cyber crime reporting centre.  They provide a central point of contact for information about fraud and cyber crime.